Marshall Space Flight Center

Stage 3

 
Center Information

--- Marshall Space Flight Center is at Stage 3 of NASA Framework for Return to On-Site Work, as of July 31. ---

Center and agency leadership are continually monitoring the COVID-19 situation and are committed to providing guidance, assistance and support to our workforce. The health and safety of our team is our top priority. Below, you will find helpful information, links and employee resources. Visit this page often for updates.

Contractor Staff

Guidance to contractor staff can vary depending on contract language and your contract status. Please contact your program manager for specific instructions.

Redstone Arsenal, Marshall Exchange and Child Care Center

  • The cafeteria and Space Shop in 4203, the wellness center and the Marshall Child Development Center are closed.
  • The food truck corral has been temporarily suspended.
  • Redstone Arsenal Garrison is maintaining installation operation capability and working with tenant leaders to address their needs. Any status changes will be posted here or on their Twitter or Facebook page.
  • Individuals with badge access to Redstone Arsenal may continue to bike and use running trails, but must follow all existing policies and take precautionary measures to not gather in groups.
 
Marshall Workforce Updates

Message from the Center Director

July 31, 2020

Marshall Team,

After careful consideration and consultation with agency leadership and other appropriate officials, Marshall Space Flight Center will transition from Stage 4 to Stage 3 of the NASA Framework for Return to On-Site Work on Monday, Aug. 3.

We’ve used a methodical, risk-based, and data-driven approach to reach this decision, and I am confident we are ready for this step. Despite an increase in coronavirus cases across Alabama this month, we’ve actually seen a sustained downward trend of new infections in Madison and surrounding counties.

Transitioning to Stage 3 allows us to continue making progress on our mission and, now that we better understand how to mitigate the risk of coronavirus transmission, we are confident we can conduct work safely with the precautions we have put in place.

Since the onset of this pandemic, the health and safety of the Marshall Team has been our top priority. I want you to know that we’re continuing to take informed, deliberate steps to ensure your safety and health, as well as that of our families and community.

Let me elaborate on what this stage transition means for the center –

Marshall will remain in mandatory telework status. Access to the center will remain restricted to those allowed on-site for approved mission-critical and mission-essential work. Center leadership approval is required for all on-site work and employees will be notified by their supervisor if their work activities are approved to return on-site.

All employees able to telework will continue to do so, and I anticipate mandatory telework will continue into the fall. While working from home presents its own unique challenges and stresses, many of us are able to effectively perform our jobs and keep the NASA mission moving forward from home.

Information we learn about the virus, and how we can protect you, informs what work we are able to bring back to site. Increasing on-site work will be a gradual process, as center leadership is conducting thorough facility and work-area reviews to ensure all available protective measures can be implemented effectively before making these decisions. Protective measures include work areas that minimize physical interaction with other employees and ample supply and access to hand sanitizer and personal protective equipment.

Each of us have a part to play in safety during this time. I want to emphasize that all on-site employees must continue to follow the Safe at Work Protocol Guidelines, and I ask that you continue to practice good health and safety measures, such as washing hands and wearing face coverings. These are key to allowing us to keep doing work safely and I hope that all of you – onsite or at home – will be vigilant about these important steps.

I want to again thank those of you who are working on-site for your dedication to protecting astronauts, maintaining our facilities and completing critical-path tasks. The dedication of each member of the NASA team to ensure our mission continues during the COVID-19 pandemic has been remarkable. You have endured, adapted and demonstrated tremendous agility throughout – and I know you will continue to excel.

I am committed to keeping you updated as we monitor the situation and plan for next steps. In fact, we are planning to hold another virtual Town Hall soon, so please look for information in the coming days about that. If you have questions for me or the leadership team please send them in here.

I am incredibly proud to be a part of this talented team and I look forward seeing all of you again when it is safe to do so!

Jody Singer, Center Director




Message from the Center Director

May 8, 2020

This week has been encouraging for me because we have obtained approval to re-start some mission-critical efforts on-site at Marshall Space Flight Center.

As you heard Administrator Jim Bridenstine say at his town hall on Wednesday, workforce safety and health continues to be the number one priority. As we do what is necessary to protect everyone on-site, many more conditions will need to be met before the whole Marshall and Michoud teams will be able to return.

Planning is underway to transition safely, methodically, and transparently as we make decisions about the mission-critical work that can resume on-site by evaluating local conditions, agency guidance, White House and CDC guidelines, Team Redstone and state guidance, and more. The plans will evolve as we learn more about how to mitigate the effects of the virus on our center and community.

The execution of these plans will take time for a reason– it must be a team effort. I will share with you what this looks like for Marshall:

As we restart work on-site, priority is being given to work that supports critical space station and commercial crew hardware, tasks on the critical path for Artemis, national security, and regulatory and other national and international commitments.

Programs and projects are developing integrated, risk-based, data-driven work plans that include how to minimize on-site staff to only those who are necessary, while complying with social distancing guidelines. Those authorized to return to site will be asked to adhere to a number of safeguards and other guidance to prevent the spread of the virus and protect employee health.

I want to make this clear: if at any time you feel unsafe or concerned about something you are asked to do, you may call a “stop work” and alert your supervisor.

I also remind you that you are the person most responsible for your personal safety and the collective safety of our Marshall team. I urge you to stay home if you, or anyone around you at home, are sick. From wearing masks, to social distancing, and more, there are things each of us can do to protect ourselves and others. I ask you to keep this in mind wherever you are working.

In this rapidly changing environment, I am thankful for an agile team who is eager to continue contributing to the mission from anywhere. Keep in contact with your supervisor and take care of yourselves, your families and one another. I ask for your continued patience and understanding. We are in this together.

Jody Singer, Center Director




Message from the Center Director

April 4, 2020

I pledged to keep you informed about the Marshall Space Flight Center response to COVID-19, and Friday Alabama Governor Kay Ivey issued a statewide Stay at Home order to limit the spread of the virus. It takes effect Saturday April 4, 2020 at 5:00 p.m.

Our Marshall mandatory telework status at Stage 4 in the NASA Response Framework will not change as a result of this order. The only people allowed on-site are a limited group necessary to maintain the safety and security of the center. I encourage you to read the order here and ensure your activities comply with this decree.

In this uncertain time, your safety and health remain the top priority. Please do all you can to protect yourself and your family. I am thankful for our Marshall team. We are in this together.

Jody Singer, Center Director




Heads Up: End of Week Workforce Guidance Message

April 2, 2020

The health and safety of the Marshall family remains our top priority as we continue to operate in a mandatory telework status. As a reminder, ALL employees are restricted from the center until further notice, with the exception of limited personnel required to maintain the safety and security of the center.Team members should continue to monitor NASAPeople and Inside Marshall for important information. For those unable to access the VPN, center-specific sections are available on NASAPeople for Marshall and Michoud.

Virtual Marshall Town Hall

  • Center Director Jody Singer, joined by Deputy Director Paul McConnaughey, Associate Director Steve Miley and Marshall Occupational Health Officer David Thaxton, answered questions from the workforce in a virtual town hall event recorded earlier this week. Team members can view the recording here.

Health and Safety

  • NASA Safety Center has published a Teleworking Safety and Health page that offers resources on safety and ergonomics while teleworking.
  • The MSFC Employee Assistance Program is available for team members in need of support during this time. For more information, visit here or contact Dr. Terry Sterry at 256-698-9589 or terry.w.sterry@nasa.gov to schedule an appointment.
  • Any employee who has been advised to self-quarantine should notify their supervisor.

Agency Initiatives

  • NASA leadership is asking the workforce to submit ideas on how the agency can use its expertise to provide additional support related to COVID-19. Ideas can be submitted until April 15 using the agency’s internal crowdsourcing platform, NASA@WORK.
  • NASA at Home, the agency’s new internet and social media initiative, allows visitors to engage in the agency’s discoveries, research, and exploration from around the world and across the universe from the comfort of your own home. The site brings together a repository of multimedia, DIY projects, and virtual and augmented reality tours.

NASA’s Earth Day @ Home 2020

  • Marshall’s 2020 Earth Day celebration has pivoted to a three-week event featuring various participants from around the center. T-shirts are also available to purchase until April 5. For more information, visit here.

Leave

Information Technology

  • NASAPeople has uploaded an Introduction to Digital Signatures and Peripheral Guidance on How to Connect a Home Printer.
  • If you experience any VPN or IT issues, team members should first contact the Enterprise Service Desk at 1-877-677-2123 (Option 2) or https://esd.nasa.gov/esdportal.
  • If the issue cannot be resolved remotely, technicians will work with employees to schedule an on-site appointment at the EUSO SpaceBar in the basement of Building 4200.
  • ALL interaction with the SpaceBar will be appointment only. This includes on-boarding, off-boarding, pick-up of loaner devices and all issues that cannot be resolved remotely.
  • Per center policy, remember to gain approval from your supervisor before proceeding on-site.

Receiving

  • Central Receiving remains open for inbound deliveries. To arrange pickup of mission essential items, please contact Receiving Supervisor Jerry Carter at jerry.w.carter@nasa.gov or 256-544-2617.
  • To protect against possible contamination, expect a 24-72 hour delay on package release to mission essential customers depending on the outer container packaging. Cardboard containers will take 24 hours and solid surfaces (e.g. steel, plastic) will take 72 hours.



Message from the Center Director

March 30, 2020

Marshall Team,

As we begin our third week of telework, I am proud of how you are adjusting to this temporary situation and working hard from wherever you are. I also want to extend a big “thank you” to the limited number of employees who are going to work on-site to maintain the safety and security of the center and space station science. Please speak up if you are concerned for your safety, or that of others, during this time. We are all proud of you and what you are doing, not just for our agency, but for the betterment of our world.

We’ve done our best to share information with you as we know it, and now I invite you to send in any questions you have for a virtual town hall this week. We will answer your questions to the best of our ability in a recorded session (regrettably, bandwidth limitations prevent a live event at this time). Team members can submit questions here until 9 a.m. Wednesday, April 1. After the question session closes, we will record a video message. When the message is complete, we will let you know how and where to watch it.

As we navigate this situation, programs and projects are finding resourceful new ways to work that will be useful even after we return to our offices and labs. For work that cannot be performed on-site while we are in Stage 4, equipment, operations, and hardware are being put in a safe condition until on-site work can safely resume. The Space Launch System Program team is leveraging available technologies to complete many tasks remotely. Science aboard the International Space Station continues, and the Human Landing System program, which already functions as a virtual team, has seen minimal impact. Our Science, Technology and Engineering teams are also accomplishing remote work with agility.

These times are challenging for many reasons, but I assure you that Marshall leadership is engaged in local emergency response plans and attentive to CDC recommendations and agency guidance. We are eager for a return to work on-site, but we prioritize protecting you, our partners at Michoud and Redstone, and the greater New Orleans and Tennessee Valley communities.

I urge you to be patient and remain productive, engaged, and connected from wherever you choose to work. Please look after yourselves, your families and one another. Stay safe and stay healthy.

Jody




Updated Guidance for the Week of March 29

March 28, 2020

The health and safety of the Marshall family is our top priority. Mandatory telework is in effect for ALL employees until further notice with the exception of limited personnel required to maintain the safety and security of the center, safety of our astronauts, and critical hardware.

Team members should continue to monitor NASAPeople and Inside Marshall for important information. For those unable to access the VPN, center-specific sections are available on NASAPeople for Marshall and Michoud.

Virtual Marshall Town Hall Next Week

  • Center Director Jody Singer and Marshall leaders will answer questions from the workforce in a virtual town hall event next week. Team members can submit questions here until Wednesday, April 1 at 9 a.m.

Center Access in Stage 4

  • If you are approved for on-site work by your supervisor, no additional documentation is required at this time.
  • Marshall team members who need access to the center for any reason must contact their supervisor for approval.

Badging and Logistics

  • The MSFC Badging Office in Building 4312 is moving to appointments only for badge enrollments, issuances, renewals, and reissuances for damage and lost badges. Schedule appointments by sending an email to Rebecca Hopson at rebecca.b.hopson@nasa.gov and msfc-badgingoffice@mail.nasa.gov or by phone at 256-975-7560. Supervisors must approve employee access to the center before coming to the badging office.
  • Any Visitor Management System (VMS) requests will need to be submitted 2 business days in advance.
  • For mission essential logistics support, contact Joyce Meier at joyce.w.meier@nasa.gov or 256-975-6630 by noon on Tuesdays and support will be scheduled for the following Wednesday. Services include shipping, motor pool, fuel, lab equipment repair, flight hardware services and property services. Emergency support will be provided as necessary.
  • Central Receiving will remain open for carrier deliveries. Customer pickups can still be accomplished with notification to Jerry Carter at jerry.w.carter@nasa.gov or 256-544-2617.

Information Technology

  • If you experience any VPN or IT issues, team members should first contact the Enterprise Service Desk at l 1-877-677-2123 (Option 2) or https://esd.nasa.gov/esdportal.
  • ESD will pass more serious desktop or laptop issues to a NEST technician. If the issue cannot be resolved remotely, the NEST technician will work with employees to schedule an on-site appointment at the EUSO SpaceBar in the basement of Building 4200.
  • With the Center migrating to Stage 4, ALL interaction with the SpaceBar will be appointment only. This includes on-boarding, off-boarding, pick-up of loaner devices and all issues that cannot be resolved remotely.
  • Please work with your Organization IT Manager (OITM) to ensure appropriate subscribe or de-subscribe ESD tickets and required approvals are completed. A NEST technician will call to schedule your visit based on your ESD ticket.
  • All regular NEST seat and mobile refreshes are suspended until further notice unless the technician determines that a refresh is the best issue resolution.
  • Per Center policy, remember to gain approval from your supervisor before proceeding on-site.

Health and Safety

  • Safety and Mission Assurance provided a Telework Safety presentation for virtual staff meeting safety moments.
  • The MSFC Employee Assistance Program is available for team members in need of support during this time. For more information, visit here or contact Dr. Terry Sterry at 256-698-9589 or terry.w.sterry@nasa.gov to schedule an appointment.
  • Any employee who has been advised to self-quarantine should notify their supervisor.

Policy Guidance on Telework

  • Telework, pay, and reasonable accommodation FAQs have been uploaded for civil servant employees and supervisors on NASAPeople.

Offboarding

  • Questions regarding offboarding at MSFC may be directed to Tracy Maples in the Office of Human Resources at (256) 544-4547 or tracy.maples@nasa.gov.

Agency Virtual Town Hall Video

  • NASA Administrator Jim Bridenstine’s virtual town hall event video is available here. Administrator Bridenstine, along with Associate Administrator Steve Jurczyk and Chief Health and Medical Officer Dr. J.D. Polk answered questions from the workforce about the agency’s response to COVID-19. A transcript of the event is also available here.




Message from the Center Director

March 27, 2020

Marshall Team,

NASA leadership continues to make the wellbeing, health and safety of the Marshall family a top priority. Due to the rising number of coronavirus (COVID-19) cases in the state, Governor Kay Ivey’s recent guidance and to comply with all local and federal guidelines, Marshall is moving into Stage 4 of our agency coronavirus response framework. This effort has been put in place to help slow the transmission of COVID-19 and protect the Marshall family and community.

Effective immediately, the NASA and contractor teams will begin an orderly transition that puts all buildings, operations and hardware in a safe condition until on-site work can safely resume. Mandatory telework is in effect for ALL employees, with the exception of limited personnel required to maintain the safety and security of the center, safety of our astronauts, and critical hardware, until further notice. Previous exceptions approved during the Stage 3 condition for on-site work are being reassessed for applicability under a Stage 4 condition. Leadership from each organization has been consulted about the orderly transition to Stage 4 and will provide specific direction to supervisors and employees about designated on-site work and activities.

Our current plans are for the center to be operating at Stage 4 by Monday, March 30, 2020. Additionally, all travel will be suspended. The status of the center will be updated regularly and communicated to all employees. Please stay in close contact with your supervisor.

I know this creates an even more challenging situation as we work in new ways to deliver on our mission, but I am proud of this team and our agility. We have made this decision because we care about you. We greatly appreciate your understanding, patience and support. Please keep yourselves and your families healthy. Continue to consult Inside Marshall and NASAPeople for the most current guidance on NASA’s response to the coronavirus and look forward to more updates to address questions I’m sure you have about our center status.

Jody




Message from the Center Director

March 20, 2020

Before the weekend, and because of the urgent nature of this national health emergency, I want you to know center leadership continues to hold your health and safety in the highest regard. We are monitoring impacts to Marshall Space Flight Center, and Michoud Assembly Facility, and are thankful for your patience and support during this time.

Marshall Space Flight Center remains on mandatory telework status at Stage 3 of the NASA Response Framework until further notice. On March 19, NASA leadership moved both Michoud Assembly Facility and Stennis Space Center to Stage 4, which means those facilities are closed except to protect life and critical infrastructure due to the number of COVID-19 cases in their local areas.

We understand many of you may be concerned about the effect on programs here at Marshall. NASA will temporarily suspend production and testing of Space Launch System and Orion hardware at Michoud. We are still gathering information on how this affects timelines and workflow in the near term and will share more details along the way. We appreciate many programs and projects have likely impacts as well. Above all, health and safety take priority.

Many of you may also be concerned about your possible exposure to COVID-19 at work. The protection and care of the Marshall team, your families and the entire community remains our top priority. Out of respect for the personal privacy for any employee who tests positive with COVID-19, we will not publicly release employee names or organizations impacted.

We have notified the Marshall personnel who had significant contact with the individual at MSFC who tested positive for COVID-19. The appropriate precautions were implemented, including self-quarantine for individuals who had direct contact with the employee. You will be notified by your supervisor or an MSFC medical professional if you are believed to have had significant contact on-site with an individual at Marshall who tests positive for COVID-19. We recommend that all employees continue to monitor for symptoms and if they occur, seek medical attention from a healthcare provider as soon as possible to be evaluated.

Please stay in communication with your supervisor and visit NASA People and Inside Marshall for the latest information. I am so proud of how Marshall Space Flight Center is rising to meet what new challenges this week has brought. It is not easy to make such drastic changes to how we do business, but I am encouraged and inspired by how adept our team has proven we can be.

Stay well and be vigilant about your health, and that of your families. I know Marshall Space Flight Center stands ready to deliver on our missions from any location.

Jody Singer, Center Director




Summary of Workforce Coronavirus Guidance

March 19, 2020

The protection and care of the Marshall team, your families, and the entire community remains our top priority, as most of the workforce is adapting to a new mandatory teleworking environment. Access to the center remains restricted to mission-essential personnel. For mission-essential personnel working onsite, do not go to work if you feel sick. The President’s Coronavirus Guidelines for America: 15 Days to Slow the Spread includes guidance from the Centers for Disease Control and Prevention to help limit the spread of the virus.

Team members should continue to monitor NASAPeople and Inside Marshall for important information and expect weekly Heads Up messages with latest guidance and new information. In addition, the federal government has launched www.coronavirus.gov with the latest information about the outbreak. This includes many ways to protect yourself and steps to take if you think you are sick.

Health and Safety

This situation can be understandably stressful. The MSFC Employee Assistance Program is available for team members in need of support during this time. For more information, contact Dr. Terry Sterry at 256-698-9589 or terry.w.sterry@nasa.gov to schedule an appointment.

Any employee who has been advised to self-quarantine should notify their supervisor.

Telework and Information Technology

The NASAPeople coronavirus page includes guidance on technology, collaboration tools and VPN information.

A list of collaboration tools and information supporting telework is available on NASA’s Remote Collaboration Services webpage.

If you need to access the Center to retrieve computers, monitors, other equipment or belongings, contact your supervisor for approval and follow the process for taking property off-site.

For computer equipment (desktops/monitors/mice/keyboards, etc.) provided by the End User Services Office, follow the process found here.

For government-owned property (non-EUSO/NEST) you must complete a property pass to remove these assets from the center. This can all be accomplished electronically with NASA Form 892. Your property custodian will assist you, and a list of property custodians can be found on ExplorNet.

CIO has released a list of new temporary desktop computer telework policies and general telework reminders, found here. The NASA teleconference service has been experiencing issues due to increased usage across the agency. Employees should follow the Telecom Issues Guidance available on NASAPeople.

If you experience any VPN or IT issues, team members should first contact the Enterprise Service Desk Online at https://esd.nasa.gov/esdportal or call 877-677-2123 and select Option 2.

The EUSO SpaceBar in the basement of Building 4200 will be available to help resolve IT issues that cannot be resolved remotely.

Training

Tips for Working Remotely with Teams is provided by the End User Services Office to help employees get familiar with the tool. For more information about Microsoft Teams visit here.

Training offered by the NASA Safety Center is in the SMA Learning Catalog. The Safety and Mission Assurance (SMA) Technical Excellence Program STEP Level 1 Curriculum is 30 hours of training focused on building knowledge of SMA disciplines and processes. See STEP Level 1 Instructions here.

In addition to completing your required SATERN training, the SATERNSkillsoft portal provides a variety of courses to enhance your professional development.

Travel

If you have mission critical travel objectives that cannot be accomplished virtually, please complete the hereTravel Exception Form and obtain approval from your organization director or program office. The form should then be forwarded to Preston Jones (Associate Director-Technical) for center management concurrence, prior to headquarters approval. Once headquarters approval has been granted, travel arrangements will be made and routed for normal travel approvals.

Travel that has been previously approved needs to be reviewed to determine if a waiver request is needed or if the trip needs to be canceled. Please send an email to msfc-traveloffice@mail.nasa.gov if your travel needs to be canceled. As a reminder, any self-booked travel arrangements need to be cancelled by the employee.

All on-site and off-site training and conference attendance has been cancelled or postponed through April 30, 2020, when possible. For more information, visit the Training Guidance on NASAPeople.

Shipping and Logistics

Mission Essential shipping packages are due to the MSFC Shipping Office Building 4631 by 1 p.m. daily due to service updates of the Small Package carrier/FEDEX.

Central Receiving remains OPEN for deliveries to the center however, no deliveries will be made from Central Receiving until the center returns to an operational mode of Stage 1 or 2. For pickup of items from Central Receiving for mission essential work, please contact Jerry Carter at 256-544-2617.

Marshall Exchange, Child Care Center and Redstone Arsenal Trails

The cafeteria and Space Shop in 4203, the wellness center and the Marshall Child Development Center are closed.

The food truck corral has been temporarily suspended.

Individuals with badge access to Redstone Arsenal may continue to bike and use running trails, but must follow all existing policies and take precautionary measures to not gather in groups.




Redstone Arsenal announces positive COVID-19 case at Fox Army Health Center, closes pharmacy operations

March 17, 2020

A Department of the Army Civilian who works in the Pharmacy at Fox Army Health Center on Redstone Arsenal has tested positive for COVID-19 and is in self-quarantine.

The employee is a resident of Madison County, was tested at a local community medical facility, and is being included in the Centers for Disease Control and Prevention and the Alabama Department of Public Health consolidated state-wide reporting.

Fox Army Health Center's Pharmacy will be closed effective immediately until March 24.The pharmacy is currently expected to reopen on March 25. If that timeline changes, we will notify our workforce and beneficiaries immediately. If you need refills during this time, please contact your Primary Care Manager via secure messaging and they will assist with sending your prescriptions to an outside TriCare-approved pharmacy to be filled.

All other services within Fox Army Health Center remain open for patient care. Please contact the Health Center main line at 256-955-8888 to set up an acute care appointment. Fox will continue to maintain the single entry-point patient screenings at the main entrance prior to entering the facility.

"We remain committed to providing safe, quality care at Fox Army Health Center and we are working diligently to guarantee services are available for our beneficiaries," said Col. Anthony Meador, Fox Army Health Center commander.

This is the second confirmed case of COVID-19 being reported for North Alabama and from within a tenant organization located on Redstone Arsenal.

We will continue to work closely with our interagency partners to mitigate the effects of COVID-19 on our force, our families and our community.

All employees are encouraged to keep in contact with their direct supervisory chain and leadership for information updates specific to their organization. If the status of the installation changes, we will notify the workforce through direct communication, the Redstone Rocket, Team Redstone social media and websites, the Redstone Explorer App and local media.

For questions regarding Redstone Arsenal, please contact Ms. Julie Frederick, Director, Redstone Garrison Public Affairs, at 256-842-0558 or julie.a.frederick.civ@mail.mil.




Using Non-Portable Property and Telework Guidance

March 16, 2020

To support the possibility of an extended period of telework, NASA is implementing a temporary equipment take-home policy for non-portable I.T. equipment. For more information, click here.

For non-portable property (e.g., monitor, docking station, keyboard, mouse, etc.- excluding printers) associated with your computer seat provided by the End User Services Office (EUSO)/NEST, please follow the directions here.

For government-owned property (non-EUSO/NEST) to include computer monitors, you must complete a property pass to remove these assets from the center. This can all be accomplished electronically with NASA Form 892. Your property custodian will assist you, and a list of property custodians can be found on ExplorNet.

For I.T. troubleshooting and service, team members should first contact the Enterprise Service Desk Online at https://esd.nasa.gov/esdportal or call 1-877-677-2123 (Option 2). The EUSO SpaceBar in the basement of Building 4200 will be available to help resolve I.T. issues that cannot be resolved remotely.

Employees should also visit the NASAPeople coronavirus page for NASA guidance on technology, collaboration tools and VPN information.




Message from the Center Director

March 15, 2020

There is nothing more important to this center, our mission and our leadership team than your health and safety. I want to assure you that Marshall Space Flight Center and NASA are staying informed and exercising our response plans to the fullest extent.

Marshall leadership is doing all we can to protect you and our community. Regarding the employee who tested positive for COVID-19 on Friday, Marshall’s only confirmed case to date, contact tracing is ongoing. We have already notified all personnel at Marshall who have come into close contact with that employee. At the same time, we have expeditiously cleaned the area at the center where the affected employee works. The disinfecting process will continue throughout the next week.

We continue to monitor the COVID-19 situation and will take any other action necessary to limit the transmission of the virus at Marshall. In the meantime, Marshall Space Flight Center will remain on mandatory telework status. It is especially important for you to stay in communication with your supervisor at this time.

If you need to access the Center to retrieve laptops or other equipment or belongings, you must contact your supervisor and gain management approval. Generally, only mission-essential employees will be permitted on-site.

I’m sure many of you have additional questions or may desire more information about how this affects you. Look out for another message today with specifics about IT, telework, travel, Exchange updates and more. Please pay attention to all communications from the Agency and our center. Visit NASA People and Inside Marshall for the latest information, as those sites are updated regularly. And again, I urge you to stay in contact with your supervisor.

I am extraordinarily proud of your accomplishments every day and of the caution you are employing with your health and interactions as we strive for mission success as a team. I know with your expertise and dedication, we will remain successful.

Jody Singer, Center Director




Marshall Status Changed to Mandatory Telework

March 13, 2020

NASA’s Marshall Space Flight Center is moving into Stage 3 of our agency response framework, with MANDATORY telework effective immediately and until further notice.

On the evening of Friday, March 13, we received confirmation that one of our employees tested positive for the coronavirus (COVID-19). Contact tracing will begin immediately in order to identify and notify individuals who may have had significant contact with that employee.

Access to the center will be restricted to mission-essential personnel only, as defined in the response framework. More guidance will follow for those who do not have equipment to work from home or who work in labs or other facilities requiring similar technical equipment that is a fixed asset.

The status of the center will be updated regularly and communicated to all employees. Please stay in close contact with your supervisor. I, along with my center leadership team and agency leaders, greatly appreciate your understanding, patience, and support through this challenging period of time.

Jody Singer, Center Director